Regarding Online Reviews
"Patient satisfaction" can be difficult to define, especially in the context of physicians' ethics and professional conduct.
Often in the mental and behavioral health fields, patients can become angry or upset at their treaters. After all, unlike other specialties, psychiatrists talk to their patients about deeply personal and sensitive topics. I would encourage any patient who has an established relationship with me to come to me personally and talk about angry, upset, or frustrated feelings before acting upon them in a public forum.
- Dr Wiegand
Our standard response on review sites to negative public online reviews about an individual clinician is:
As mental health professionals, it is sometimes our ethical duty to tell patients things that they do not want to hear. This can sometimes lead to angry and negative online comments and reviews. If you feel you have had a negative interaction with a clinician, it is better for all concerned to voice your complaints in-person with the clinician or office manager.
"Patient satisfaction" can be difficult to define, especially in the context of physicians' ethics and professional conduct.
Often in the mental and behavioral health fields, patients can become angry or upset at their treaters. After all, unlike other specialties, psychiatrists talk to their patients about deeply personal and sensitive topics. Sometimes, this anger is expressed in the form of negative online reviews.
For example, a patient may present to my office requesting a stimulant for ongoing fatigue. When I find out that they are not sleeping well, I may first suggest adhering to a sleep hygiene regimen. The patient may walk away angry, and leave a review of straight "one stars".
I would encourage any patient who has an established relationship with me to come to me personally and talk about angry, upset, or frustrated feelings before acting upon them in a public forum.
"Patient satisfaction" can be difficult to define, especially in the context of physicians' ethics and professional conduct.
Often in the mental and behavioral health fields, patients can become angry or upset at their treaters. After all, unlike other specialties, psychiatrists talk to their patients about deeply personal and sensitive topics. Sometimes, this anger is expressed in the form of negative online reviews.
For example, a patient may present to my office requesting a stimulant for ongoing fatigue. When I find out that they are not sleeping well, I may first suggest adhering to a sleep hygiene regimen. The patient may walk away angry, and leave a review of straight "one stars".
I would encourage any patient who has an established relationship with me to come to me personally and talk about angry, upset, or frustrated feelings before acting upon them in a public forum.
"Patient satisfaction" can be difficult to define, especially in the context of physicians' ethics and professional conduct.
Often in the mental and behavioral health fields, patients can become angry or upset at their treaters. After all, unlike other specialties, psychiatrists talk to their patients about deeply personal and sensitive topics. Sometimes, this anger is expressed in the form of negative online reviews.
For example, a patient may present to my office requesting a stimulant for ongoing fatigue. When I find out that they are not sleeping well, I may first suggest adhering to a sleep hygiene regimen. The patient may walk away angry, and leave a review of straight "one stars".
I would encourage any patient who has an established relationship with me to come to me personally and talk about angry, upset, or frustrated feelings before acting upon them in a public forum.
"Patient satisfaction" can be difficult to define, especially in the context of physicians' ethics and professional conduct.
Often in the mental and behavioral health fields, patients can become angry or upset at their treaters. After all, unlike other specialties, psychiatrists talk to their patients about deeply personal and sensitive topics. Sometimes, this anger is expressed in the form of negative online reviews.
For example, a patient may present to my office requesting a stimulant for ongoing fatigue. When I find out that they are not sleeping well, I may first suggest adhering to a sleep hygiene regimen. The patient may walk away angry, and leave a review of straight "one stars".
I would encourage any patient who has an established relationship with me to come to me personally and talk about angry, upset, or frustrated feelings before acting upon them in a public forum.
